How to Generate a Diagnostic file from a CPU with an Error to Provide to Technical Support

In Control Expert/Unity Pro XL, go to the PLC menu and Set Address.


Choose either your Media (method of connection) and Address, then Test Connection.


Upon successful connection, you are informed. Click on OK.


In Unity Pro XL, go to the PLC menu and Connect.


When you go from Offline to Online the bottom menu bar will reflect that you are Online.


Choose the Help menu and About Unity Pro.


Choose Technical Support.


Use the Browse button to choose a location on where the *.TXT and *.STD files will be placed.


In this example we created a folder in C:\Users\tylerh\Documents\ called Log Files.



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