How to Generate a Diagnostic file from a CPU with an Error to Provide to Technical Support

In Control Expert/Unity Pro XL, go to the PLC menu and Set Address.

5-1

Choose either your Media (method of connection) and Address, then Test Connection.

5-2

Upon successful connection, you are informed. Click on OK.

5-3

In Unity Pro XL, go to the PLC menu and Connect.

5-4

When you go from Offline to Online the bottom menu bar will reflect that you are Online.

5-5

Choose the Help menu and About Unity Pro.

5-6

Choose Technical Support.

5-7

Use the Browse button to choose a location on where the *.TXT and *.STD files will be placed.

5-8

In this example we created a folder in C:\Users\tylerh\Documents\ called Log Files.

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